JTATTerms of Service
Last updated 11 November 2026. These terms apply to jtat.in, the JTAT app (in.jtat.rider), and JTAT Chauffeurs (in.jtat.driver).
Agreement
By creating an account or booking a trip you agree to these terms and to our Privacy Policy. The operator is Jeeya Tours and Travels (JTAT), Maharashtra, India. Contact: admin@jtat.in · +91 84229 28888.
What JTAT offers
JTAT arranges chauffeur cars in Mumbai and Maharashtra — city rides, airport transfers, intercity, and self-drive where we show that option. Packaged tours may be enquiry-only until JTAT confirms dates with you. Hotel buttons may send you to a partner site (for example Treebo); that partner’s terms cover the stay.
JTAT Chauffeurs is a separate app for chauffeurs JTAT has onboarded. It is not a rider booking app.
Accounts
You sign in with an Indian mobile number and a one-time SMS code. Use a number you control. One number is one rider account. Chauffeurs must use the number registered with JTAT. Keep the phone with you while a trip is active.
Booking and paying
Quotes in the app or on the website are estimates for the vehicle and route shown. The payable amount is shown before you confirm. You pay the chauffeur in cash or UPI on the trip. JTAT does not collect card payments or hold a wallet balance in the apps. Fare disputes: call or email us with the trip time and number.
Cancellation
Riders may cancel from Activity while the app still offers Cancel. If a chauffeur is already assigned and in-app cancel fails, call JTAT. Repeated fake requests or cancellations after a chauffeur is moving may lead us to pause the account.
Chauffeurs
You must be onboarded by JTAT, hold a valid driving licence, and go on duty only when you are fit to drive. Location while on duty is required to receive trips and to show the rider the car. Follow traffic law. Do not share rider details except as needed for that trip.
Conduct
Do not send a false SOS, harass anyone on a trip, use someone else’s number, interfere with dispatch, or scrape the service. We may suspend an account that breaks these terms.
Maps and connectivity
Maps use OpenStreetMap. Place names and roads can be incomplete. Network drops can delay matching. Those are not a separate warranty.
Liability
JTAT arranges the trip; the chauffeur drives the car. You pay the chauffeur directly. JTAT is not liable for cash or UPI paid outside the app, for OSM map gaps, or for loss caused by your phone’s network. Nothing here limits liability that Indian law does not allow us to limit (including death or personal injury from negligence where the law says so). These terms do not sell you an insurance policy.
Changes
We may update these terms. The date at the top will change. Continued use after that date is acceptance of the new terms for new bookings.
Law
These terms are governed by the laws of India. Courts in Mumbai have exclusive jurisdiction, subject to any non-excludable consumer rights.